Services for Physicians and Other Providers

Return Your Focus to Providing the Best Medical Care While PFY Addresses the Non-Medical Needs of Your Patients and Their Families


Improving Patient Care with Whole-Family, Non-Medical Companionship

In the complex landscape of healthcare, physicians and providers are tasked with delivering expert medical care, often within the constraints of limited time, resources, and regulations. Non-medical Serious Illness Companions and End-of-Life Doulas bridge the gap, offering the presence and in-person support that both patients and their families need but that healthcare professionals can't always provide. We can be an extra set of eyes, ears, and hands in places you and your staff cannot go.

Beyond Patient Support

We complement patient-specific medical care plans by catering more broadly to families' emotional, spiritual, and practical needs as their loved ones endure serious illness and the later stages of life.

Social Determinants of Health

By integrating non-medical support for families, you can ensure greater well-being for patients through improved social determinants of health.

Streamlining the Care Process — A Collaborative Process for Healthcare Providers

Patient Referrals —>

The process starts with a referral from your practice to PFY, often upon diagnosis of a serious illness or the realization that a patient is in final stages of life. PFY will meet with the patient and their family to determine what kind of non-medical care they may benefit from.

Non-Medical Care for the Whole Family —>

Once PFY has identified a plan of care, we will assign one or more Serious Illness Companions or End-of-Life Doulas to accompany the family. We can provide them with compassionate, non-judgmental support focused on their emotional, spiritual, and practical needs.

Feedback to Your Medical Team

PFY will track each visit in our community care platform and provide timely updates to your medical team contact. Over time, we will be able to develop data specific to your practice to justify ongoing non-medical care. We may also be able to interface directly with your EMR to ensure that all of the necessary information is in one place.


Find answers to commonly asked questions about PFY's collaborations with physicians and other providers.

What makes PFY's non-medical support relevant to a medical practice?

PFY was founded by medical professionals based on their experience and the realization that the medical system was about to face unprecedented challenges, which were accelerated by the COVID-19 pandemic. At the same time, doctors have had to specialize more and more to stay at the forefront of medicine. Simply put, there are not enough professionals to undertake the scale of work that society is now demanding, and the work of these professionals now encompasses areas outside of their expertise.

As thought leaders, we could see that non-traditional support was needed to help solve these incoming public health crises. We believe strongly that healthcare professionals should be able to focus first on the type care they provide best: highly technical, patient-specific medicine. The patients themselves live in complex environments and require care beyond what medical teams can and should be required to provide. Their families need help too.

How are PFY's services different from those of a palliative care medical practice?

Our super power is that we are NOT medical but that we have founding roots in medicine. We understand through experience that we must not presume in the first instance that what a patient or their family needs is a medical solution. Our Serious Illness Companions and End-of-Life Doulas are trained to meet people where they are. Helping them often does not require a medical degree or a professional license, and using medical resources where they are not needed is costly and distracting. At the same time, non-medical teams need to know when to step aside and let the medical teams do what they do best.

How do you screen and train your Serious Illness Companions and End-of-Life Doulas?

Our Serious Illness Companions and End-of-Life Doulas all undergo an industry-standard background check. Beyond our in-house training for Serious Illness Companionship, we require that they be trained by a reputable doula education organization, which is usually the University of Vermont or the International End of Life Doula Association (INELDA). Additionally, we maintain relationships with the Center to Advance Palliative Care (CAPC) to offer palliative courses to our doulas. You may have your own screening and training requirements. We are happy to participate in all such reasonable requests.

Get in Touch

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Contact Information

Currently Serving
Virginia, Maryland, D.C., and Massachusetts
Ready to Expand in Your Area